Privacy Policy

PRIVACY POLICY Kalasawa Exim Pvt Ltd Effective Date: 1st May 2025 | Last Updated: 27th April 2026

1. WHO WE ARE

Kalasawa Exim Pvt Ltd operates the website kalasawa.com. We are an e-commerce platform dealing in fresh fruits, vegetables, and agriculture products, delivering directly to customers across India. This policy explains how we collect, use, and protect your personal information.

2. INFORMATION WE COLLECT

Information you provide directly:

Full name, email address, phone number, and delivery address when placing an order or registering an account
Payment information (processed securely via third-party gateways — we do not store card details)
Messages or queries submitted via contact forms or WhatsApp
Reviews, ratings, or feedback you submit

Information collected automatically:

IP address, browser type, and device information
Pages visited, time spent, and navigation patterns on our website
Cookie data and session identifiers

3. HOW WE USE YOUR INFORMATION

We use your personal data to:

Process and fulfil your orders and manage deliveries
Communicate order status, confirmations, and updates
Manage your account and provide customer support
Send promotional offers and newsletters (only with your consent)
Improve our website and user experience
Detect and prevent fraud or abuse
Comply with our legal obligations under Indian law

We will never sell your personal data to third parties for their own marketing purposes.

4. COOKIES & TRACKING

Our website uses cookies to enhance your experience:

Essential cookies: Required for shopping cart and login sessions
Preference cookies: Remember your settings for up to one year
Analytics cookies: Help us understand how visitors use the site
Marketing cookies: Used to show relevant ads on third-party platforms

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. SHARING YOUR DATA

We do not sell or rent your personal information. We may share data only with:

Delivery partners — to fulfil your orders
Payment processors — secure gateways processing payments under their own policies
Technology providers — hosting, email, and analytics services supporting our operations
Legal authorities — when required by law or court order
Business successors — in the event of a merger or acquisition

All third-party partners are bound by confidentiality obligations.

6. DATA RETENTION

Order data: Retained for 7 years for accounting and legal compliance
Account data: Retained while your account is active; deleted upon request
Comments and reviews: Retained indefinitely unless you request removal
Marketing data: Deleted promptly upon unsubscription or opt-out

7. YOUR RIGHTS

You have the right to:

Access a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal retention requirements)
Withdraw consent for marketing communications at any time
Request your data in a portable, machine-readable format
Lodge a complaint with our Grievance Officer (see Section 12)

To exercise any of these rights, email us at support@kalasawa.com. We will respond within 30 days.

8. DATA SECURITY

We implement appropriate security measures including:

SSL/TLS encryption for all data transmitted on our website
Secure, access-controlled servers
Restricted employee access to personal data on a need-to-know basis
PCI-DSS compliant payment processing — we never store card numbers

In the event of a data breach affecting your rights, we will notify you promptly in accordance with applicable law.

9. THIRD-PARTY LINKS

Our website may contain links to third-party sites such as social media platforms or payment gateways. These sites have their own privacy policies and we are not responsible for their data practices. We encourage you to review their policies before sharing any personal information.

10. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this page and notify registered users by email where appropriate. Continued use of our website after any changes constitutes acceptance of the updated policy.

12. CONTACT US & GRIEVANCE OFFICER

As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer:

Company: Kalasawa Exim Pvt Ltd Website: https://kalasawa.com Email: support@kalasawa.com

Response Time: Within 30 days of receiving your grievance

This Privacy Policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011.

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